Review( 2103 ) : 201 / 2541
Staff Provider Facility it self Waiting Time Fees
This is a follow up visit from the Previous Monday. I would have given that visit a twelve out of ten stars that visit was outstanding! To this visit, I was told to stay in the car. 45 -60 minutes later my cat was brought back. I was charged in extra $10. Because they had to put my cat in a container. I could have carried him out. I was also concerned about the liquid leaking from his nose. Which I commented on, during the first visit and on the previsit screening. I felt that no one booked at those comments and sort of blew me off when I asked about it.
Review( 2102 ) : 202 / 2541
Staff Provider Facility it self Waiting Time Fees
Fantastic experience, Dr. Kitchen has gone above and beyond my expectations and continue to work with my pup for an ongoing issue. Very thankful for all the efforts
Review( 2101 ) : 203 / 2541
Staff Provider Facility it self Waiting Time Fees
New vet for Oreo & Kimber Brown. Very pleased!
Review( 2100 ) : 204 / 2541
Staff Provider Facility it self Waiting Time Fees
more same day appointments would be helpful to customers
Review( 2092 ) : 205 / 2541
Staff Provider Facility it self Waiting Time Fees
Lauren went out of her way to get us an appt for Lilly to get her Bordetella vaccine in time for our vacation. She was more than helpful and we really appreciate her assistance
Review( 2089 ) : 206 / 2541
Staff Provider Facility it self Waiting Time Fees
Dr Kitchen is fantastic.
Review( 2087 ) : 207 / 2541
Staff Provider Facility it self Waiting Time Fees
I came because my dog had an ear infection and I was there for 1.5 hours. I sat in the parking lot waiting to be seen for 30 minutes of that time. The tech that came and got me was underprepared or possibly ill-equipped. He jammed his first swab done my dogs ear. My dog was visibly scared after that - he would hide behind me each time the tech walked back into the room. My dog has never acted that way with any tech previously - even if they are jabbing him with a needle or swabbing his ears. My dog actually showed his teeth at the tech. I didn’t recognize anyone I saw this past visit- don’t recall seeing any of them before. If this is the current level of staff, I probably will not be back.
Review( 2085 ) : 208 / 2541
Staff Provider Facility it self Waiting Time Fees
I booked this appointment because my usual vet couldn’t see us in time, but I think I will be coming back here from now on. The vet and the vet tech were incredibly kind, informative and great with my dogs (who can be a lot). The price was reasonable for how much I got done and the staff were just great.
Review( 2084 ) : 209 / 2541
Staff Provider Facility it self Waiting Time Fees
This place is great
Review( 2081 ) : 210 / 2541
Staff Provider Facility it self Waiting Time Fees
Waiting area in the clinic.
Review( 2079 ) : 211 / 2541
Staff Provider Facility it self Waiting Time Fees
Vet was good. Emails were not. took one dog in for an exam and two for toenail clips. Got a total of 9 emails including this one. I will change vets if this continues. NO MORE EMAILS!!!!!
Review( 2077 ) : 212 / 2541
Staff Provider Facility it self Waiting Time Fees
A Step Up is aways professional and accommodating. We wouldn t consider care elsewhere.
Review( 2075 ) : 213 / 2541
Staff Provider Facility it self Waiting Time Fees
Thank you
Review( 2073 ) : 214 / 2541
Staff Provider Facility it self Waiting Time Fees
Dr Stepusin was great!
Review( 2072 ) : 215 / 2541
Staff Provider Facility it self Waiting Time Fees
When I call I feel like I have to listen to many recordings to get to the person I want
Review( 2071 ) : 216 / 2541
Staff Provider Facility it self Waiting Time Fees
It was a friendly visit.
Review( 2069 ) : 217 / 2541
Staff Provider Facility it self Waiting Time Fees
The best vet to take your pet too.
Review( 2064 ) : 218 / 2541
Staff Provider Facility it self Waiting Time Fees
Update your phone message - the pandemic is over and allow people to return to the waiting room Luckily there was a cancellation which allowed my appointment to be moved up one week, but originally waiting nine days for an appointment for a non-routine visit is a long wait when the sooner the better was a factor for my pet. The vet and tech were very good.
Review( 2062 ) : 219 / 2541
Staff Provider Facility it self Waiting Time Fees
Great service and care- as always.
Review( 2061 ) : 220 / 2541
Staff Provider Facility it self Waiting Time Fees
A Step Up is a wonderful Veterinary Clinic! Dr Miller and Staff were so professional, helpful and nice! Keep up the great work!
Review( 2060 ) : 221 / 2541
Staff Provider Facility it self Waiting Time Fees
Very friendly and professional staff and Dr. Griffith was very helpful and accommodating! Since we are new patients we will definitely continue to use this vet! Thank you!
Review( 2058 ) : 222 / 2541
Staff Provider Facility it self Waiting Time Fees
Stella and Phoebe followed their favorite of favorites … Dr.Miller to her new residence of practice. Stella had her first visit recently, reluctantly (very common for her) but warmed up once she knew she was in great care. I personally was very impressed with the staff, cleanliness and attentiveness by all. If I could rate higher than 5 stars I would! Phoebe will be coming for her visit in early September!
Review( 2054 ) : 223 / 2541
The staff is great and they are attentive to my 2 pets and treat then with respect and love. I don t think a better place for pets can be found.
Review( 2053 ) : 224 / 2541
Staff Provider Facility it self Waiting Time Fees
I could not be more pleased with my first visit. Everyone was great and Dr Miller was very thorough and kind to Bogey.
Review( 2052 ) : 225 / 2541
Staff Provider Facility it self Waiting Time Fees
Keep up the good work!