Everyone was great and showed kindness to my cat. The vet took enough time to really explain everything. The staff did an amazing job following up with us to make certain all was well.

we were there for 1 vaccine and had to wait 45 minutes in the front waiting room and another 5 minutes in the exam room (after saying I was not happy, which was good) only to see the tech for two minutes. Being it was just a vaccine we should have been asked to reschedule with the front desk knowing how long of a wait it was going to be. If my dog was sick, I understand being fit in and the need for a wait, but this was a scheduled appointment. The tech charge was taken off my bill, thank you for that, but still did not make up a 50 minute wait.

Everybody was so nice, and so happy. I liked that my dog was taken into a room right away. She gets aggressive with other dogs (more barky than nasty). It was nice to be in a place that cares. Thank you.

our experience was great. the staff and doctor took time to explain everything to us.

It was a great visit and I m not complaining but did want to point out that I witnessed office staff arguing about prescriptions and dosages when I was waiting for the Doctor to come into the room. I heard this all behind closed doors and the Dr had to intervene and stop the argument. It didn t bother me but felt I should point it out, as the walls in the office do not block sound very well. Internal conversations that you don t want customers to hear, I would suggest happen in a different location. I clearly heard the argument and felt that maybe people didn t understand what to do (and what dosage to give their patients). The office visit other than that was exceptional without issue, I do appreciate the way you treat my dogs, which is the most important. Thank you.

Over my adult years I have been to several vets with different pets. Grace is the first with severe anxiety. A step up is the first place that is willing to work with her as her needs allow. Very kind and knowledgeable. I know my dog will not be fixed. That is not my want or expectation. Just to help ease up and take the edge off her anxiety in stressful situations. I truly believe I have met the people that can help do that. :)

I liked that the doctor called me to discuss lab results rather than a technician.

I love this office and so does all 6 of my fur babies!!!!

I absolutely love you guys! I just moved here and have brought in 2 of my 4 dogs so far. You guys are officially MY vet!

It is definitely the best office we have seen since moving to Pittsburgh. Max is very energetic, and they did a great job with him and were extremely patient with him!

Dr. Kitchen went over and above with Isabel and Rocky. She was so caring and personable with us and our fur kids!

Wish I would have known about you sooner. Office was very clean and everyone was super friendly. Will recommend to all my friends!

The clinic and staff are always so wonderful and knowledgeable.

I cannot thank everyone enough at A Step Up Veterinary Clinic for their phenomenal service... I had completely forgotten about my evening appointment and was embarrassed and angry at myself when I received a call from Amy at the office. She was understanding and willingly checked with the doctor to see if I could come in 30 minutes late. When I arrived, Amy was welcoming and gracious. John, the Vet Tech, immediately took me back to the cat room and was great with Timothy the cat, who historically has not been a cooperative patient. Dr. John Stepusin stepped in and was gentle, kind, patient and so very knowledgable. All in all, it was an excellent first visit and I cannot recommend A Step Up Veterinary Clinic more highly!

You were recommended to me by a friend and I would recommend you to everybody I know. your staff is friendly and courteous and willing to answer all questions and the doctors are wonderful and willing to spend the time to calm any concerns that a pet parent might have. and on top of all that wonderfulness your prices are very reasonable! I give you a clinic of five star rating!

Very efficient, Caring, and friendly vet!

Thank you for a great visit. I am happy to continue building a relationship with the people of this office. Cici appreciated the peanut butter!

I am very pleased w/ the service I receive from everyone at the office and the practitioners.

Everyone is so friendly and helpful. Great staff!

Never rushed, answer all questions.

I loved everyone that helped us and so did Tino!

You guys were awesome! Thanks so much for putting this new dog owner’s mind at ease!

You have a very nice facility and we enjoy coming there w our dog!

Very knowledgeable and caring staff. They took time to address our concerns with ouyr dog Sammy. Owe were very pleased,with the ease of getting an appointment. It was,obvious from the onset that this,office takes,great care of its clients,pets. Great experience. HIGHLY RECOMNENDED!!

So grateful to be back with Dr John! Thank you for saving my boy! We go back many years and my parents and siblings have also been pleased with the care and compassion that they have experienced.