It was my first time and I was pleasantly surprised how nice everyone was. I will be bringing my recused pup in soon so thank you..

Everyone was very nice to me and my dog. They were very helpful and patient in answering all of my questions. Overall, I was extremely happy with every aspect.

I was very satisfied with my cat’s thorough and caring exam. Everything was completely explained and I felt comfortable with his care directions when I got home. I highly recommend this clinic.

We have moved an hour away from your office recently. We are going to continue coming to your office because we love it there so much! We feel that our dog is valued and our concerns are valid even though they may be a “dumb question”.

The visit was so easy and quick both myself and my dog were happy!

We are very disappointed and feel that we were misled. When our pet was treated for an ear infection we were told to schedule a follow up and that there was No charge for a follow up. After the follow up appointment we were charged over $60 for that recheck. I did not want to cause a scene but I did let them know I was surprised by the charge. I called to ask why we were charged and I was told it was not explained clearly, that there was no charge to see the vet but there was a charge for the ear swap and additional drops. Saying it was not explained clearly is an understatement. No charge seems very clear and charging over $60 was not reasonable without discussing it with us prior to doing it. We explained when we were at the original appointment that we were on a very tight budget so this surprise was more than unreasonable.

The staff at A Step Up is phenomenal. We love them - but most importantly, our dog loves them!

Very satisfied with services provided

Will recommend to everyone I know!! Thank you for giving us the attention and time at our appointment! Can’t say enough good things about every staff member and Drs. John and Randolph!

Really like this facility, everyone is so kind everything is new and spotless!

All of the staff, from the Doctors to the technicians were wonderful. I think they love my bulldog as much as I do... I won t take my Ivan to anyone else....

Everyone was so kind and efficient during our most recent checkup and unexpected return due to an anaphylactic reaction. I was very worried, yet felt Nittany was in good hands the entire time. The doctors are very skilled and compassionate. Thank you so very much.

The above star ratings won’t work. But my experience at your clinic was wonderful. My dog had a thorough physical, vaccinations and then the doctor asked several times if I had any other concerns. I’ve never experienced that before at other clinics. I’m very happy to have found you and pleased that you’ll be caring for my dog. I came to you from a recommendation from my daughter who brings her dogs to you.

Very professional staff. They encouraged the oppurtunity from the pet owner to be involved in the treatment plan. Respecful of the pet owners wishes.

I dropped off a stool sample. I haven’t heard the results

You guys are awesome ???????? Thank you

Your place and everyone that works there is awesome. I will continue to bring baby there and I will always recommend you.

Please introduce yourself when meeting a customer for the first time. Unfortunately, I had to look at my receipt to know the doctors name. Overall, very satisfied with the service we received. Thank you for your kindness.

I love Step up!!!! Everyone is so nice and informative.

I have not had very good experience with vet visits so I was very hesitant to make an appointment. I was referred by a friend and told that I would love this practice. From the minute I called the receptionist was so nice, patient and friendly. At the visit my dog and I were out at ease! The staff is beyond wonderful! We were not rushed, everything was thoroughly explained and we were given multiple options to choose from. I would recommend your practice to anyone and I am so glad to have you for my dog and my family!

As a first time visitor, I can not say enough about the expertise and care provided by your staff.

Everything was great except the reason we were there. All the staff is helpful, knowledgeable and caring as usual and the coffee is excellent ;>)

Incredible service! Thank you very much!

This was only the second time that I took my dog to the vet and each time it was so easy and the people were very friendly. This is a great clinic and I highly recommend it.

This was my first visit and definitely not my last! Everyone was wonderful! Thanks!