8 hours is an Unacceptable time wait for procedure . We were also to have chip placed during procedure and it also was not done. Otherwise we have been happy with the care we have received

I could not make the star system above work. I was very happy with everything about the practice,,the Vet was very thoughtful and came out to the car in the cold and stood and talked to me at length. She even followed up with a phone call later. Marco is feeling better. I certainly will be back. Thank you!!

Excellent service!

I was very impressed with Dr. Kitchen and the entire staff. Our dog Max is doing so much better since his visit with her. I checked N/A for question 6 since I was not allowed into the office due to Covid.

I’m unsure what it looks like inside but I am very satisfied with the interaction of the employees and my dogs who are shy. They have a lot of patience with them.

You guys were amazing! I’ve had my dog for over 11 years and I have never had a doctor spend so much time talking to me about her! Her and her sister will be switching to here full time! Thank you so much and I’m so happy to have found you guys!

I’m sure the facilities were clean but was not inside due to the pandemic. They were the last time I was inside.

Kara Kitchen took a lot of time to listen and understand and then explain. She’s wonderful!

Amazing team.

Great service and dare.

With Covid everything went smoothly with my dog getting routine shots and blood test and physical.

Everything was handled perfectly.

Awesome experience as always.

Yes I was very satisfied with the clinic.

SO far we have been happy with our switch to A Step Up

First time patient and we had a very good experience

I especially appreciate the time Dr. Kitchen took to explain the Lyme vaccine to me patiently and thoroughly.

The staff is great with my German Shepard, Jax. He gets real nervous when he goes there but the staff makes it like a visit and he does great!

Overall extremely satisfied with my experiences I have had, by far the best veterinary office I have used for my pets. Very professional but very personable and welcoming at the same time. Very flexible with treatment and appointments as well.

I tried to give all Excellent above but wasnt sure they accepted. I have had multiple dogs and have used multiple vets and I have never been happier than I am with A Step Up. Your service is unmatched and you have a customer for life.

Due to Corona virus the technician met us out in the parking lot and took Lucy inside for her appointment. The technician was very pleasant and Lucy went with him like she knew him forever.

All of the above were great! I am happy I switched over to you!

Staff is extremely friendly and helpful. All issues at the time were resolved and explained in detail. Not a lot of people do reptiles or have good working knowledge of them. So, we really appreciate Randy having the knowledge he does to help us.

As always, Boo and I had a wonderful experience. The staff (especially John) are phenomenal. Boo gets so excited when I tell him we re going to see his friends at the vet. And that s what makes A Step Up the best. They treat Boo like he s their friend/their own.

My first experience with Step Up Vet Clinc was amazing! The vet tech that came to my car to pick up my puppy was friendly, patient and knowledgable. She treated my puppy like she was her own and made me feel at ease. The vet that cared for my puppy took the time to talk and explain what was done during the visit since I wasn t able to go into the clinic with my puppy. Overall, I am extremely satisfied and would recommend Step Up Vet to all of my family and friends.