Due to the pandemic appointments were handled from the car and it was very convenient and well-organized. In the previous appointments within the facility it was always clean and maintained a very clean and healthy appearance. The staff is extremely nice and the doctors extremely,extremely nice and thorough!! I enjoy being part of this organization for my pets and would not hesitate in the future to recommend this business to other people!

Dr. Kitchen is always very kind, knowledgeable and willing to take the time to speak with you regarding your pet s health and it is greatly appreciated.

Staff was friendly and professional! I felt my pet was in excellent hands :)

I just want to that we really loved our vet tech! She was amazing and handled our Dobermans so good. Normally our male Doberman stresses out when going to the vet. She was so calm abs professional with him. He was so well behaved. I am not sure what her name was but she made our visit. It makes us feel comfortable as pet owners to know how well the vet techs are. I will definitely try and plan our visits around her schedule she was that good!

Dr. Kitchen was amazing and explained everything very well. I wish I could remember the name of the person that came out to the car to get my cat, she was also fantastic.

Love a step up veterinary clinic

I love the care that Genny gets here!

I have a litter and instead of getting a printout of each puppy, I got 7 printouts of the same info even though 4 are male and 3 are female, 1 had stiches and 1 had a slight murmur. I was also supposed to get 7 containers for stool samples which weren t provided.

Staff is always nice and very helpful. I trust them to care for my family as I do. We love Snickers and Buttercup and know that they are in good (great) hands

Very nice people and do amazing work

Best vet ever. Doctors and technicians are excellent with our dog and us. We are most grateful.

It is always a great experience when we go to the vet. Princess Beefcake loves everyone there and we couldn’t be happier with her care. So glad we found A Step Up!

I would really like to be able to come into the office with my pet. All other healthcare is open. How long with this last?

Dr.Kitchen is outstanding! She is so caring & takes the time to explain things. I greatly appreciate all the staff at A Step Up.

Nope! Great as always.

Always friendly, not rushed, compassion for senior dog.

We had a great visit, the staff is very friendly, welcoming, and professional! The Doc and techs took plenty of time explaining everything with me and offered great training and caring advice.

Not in office due to COVID. Was always clean. Very friendly, answers questions, promptly reports lab results, always know price before treatment, given options, and great follow up!

Cannot answer last question since I did not go inside

I adore the staff. Every single person we have had interaction with at the clinic is super friendly, helpful and most of all....loves on and truly cares for our animals. Thank you for everything stated above. You are all amazing!!!!

As a new puppy owner, I just loved the treatment by the staff and how interested they were to make sure my puppy was taken care of the best way possible. I am so happy to bring my puppy to you!

All excellent very happy.

I did have to wait at least 15 minutes after I was told someone would be right out (about 10 min. after the exact appointment time, which is sort of hard when you have a pooch who knows where she is and is upset. Otherwise, everybody couldn t have been nicer and more friendly. I sort of like the person coming and taking your animal. Mine is a bit aggressive with other dogs, and she doesn t do it IF I m not there.

I can t compliment the ENTIRE team enough. Everyone loves animals and it shows, and everyone is kind, compassionate and caring. Keep up the great work!

We are very pleased with Dr. Randolph Stepusin and the clinic. He explains everything about the examination and test results clearly, and answers all questions. He doesn t rush you through. We also are very pleased with John, the vet tech, who is so caring with our dog. He also takes time to explain everything clearly & answer all questions.