It was our first visit and we were absolutely thrilled with the staff from check in, to the tech, to the vet. We asked a million questions as paranoid first time puppy parents, and took up way too much time, but we felt our concerns were heard and left confident about how to care for our puppy.

Cannot comment on cleanliness as I wasn t allowed in

This was my first time here and I loved everyone that I interacted with! Very friendly and explained everything clearly. However, I wished I could have came in with my dog.I do understand due to the ongoing pandemic why this was in place, but still wish there was a way to come in. Thank you!

We love A Step Up. I have zero complaints! Keep loving our pets the way you do!

love you guys thank you for all you do ?? ??

Can’t answer the last one as we weren’t inside

As always, A Step Up makes me feel like my dog is in the right hands! I appreciate you being able to squeeze Buster in as quickly as possible to get him the help he needed! The staff are always friendly and take the time to make sure I understand everything. Thank you again!

Snoopy had a reaction to vaccines, stayed until I was able to get there to pick up pain and nausea meds. Texted first thing this morning to check on him and Lilly.

It would be nice to meet inside the facility and be with my dog during his exam so that pertinent information could be asked/shared during that time.

You guys are great! Rex doesn’t like most people and you handled him fantastically. You were even able to cut his long nails! Thank you very much.

DR STEPUSIN AND THE STAFF WERE VERY FRIENDLY, KIND AND INFORMATIVE. I APPRECIATED THE DOCTOR S TIME TO DISCUSS MY PET S HEALTH AND TO VISIT WITH HIM.

I love A Step up Vet Clinic. The Drs, tech, and staff are so kind and are wonderful with my animal.

Always there for me thank you for ur dedication to the animals we love

I still have not heard about Yogi s blood work.....

I LOVE A STEP UP. EVERYONE IS VERY NICE. THE DOCTORS ARE CARING AND KNOWLEDGABLE. I HAVE RECOMMENDED THIS PRACTICE TO MULTIPLE FRIENDS AND COWORKERS.

We are beyond thrilled with the care and service we have been provided.

My experience was wonderful. Everyone was very helpful.

Great staff so nice and friendly

You have an amazing team keep up the good work and thank you for everything

I wish I had been told that we would be seeing a new doctor. I intentionally made the appointment with Dr. Stepusin, as he knows me and my cat s history. When the vet tech/staff person came out to the car to get my cat, she asked about medications, which should have been part of the medical record and in the appointment documentation. I had to remind her that he was due for bloodwork. While I liked the new doctor, I didn t get the sense that he had spent much time looking at my cat s history. When sharing bloodwork results with me over the phone, I had to prompt him to check back to see how these results compared to previous results. Again, a heads up to check to make sure I was okay seeing a new doctor -- or even just to let me know it would be happening -- would have been appreciated.

Called twice times you ended Call.. Went to door and called but you ended that cal. Called again, waited then went back to car and waited.

Our dogs receive the best care and we are so thankful for your doctors and staff!!

I was worried my anxious dog would cause problems without me in the room during the exam. The staff were wonderful and my worries were unwarranted.

I cannot answer about the facility as I never came in. The vet is awesome. He took time to discuss my cat during the appointment and the next day on the phone when he gave me her blood results

I appreciate all they did to help my cat.