There was some confusion in the services performed. I have sent the President a letter addressing my concerns

Wish I could of been inside to observe. It would of been nice to see how his paw was held for trimming, would of liked to seen how much crud was in his ears. And the full examination would of been educational for me. Yes I know times are different. But it also been worth it for the tips while handling Opie who only listens when he wants to. Overall was satisfied with the visit. The staff are extremely willing to answer any questions. And Dr Kitchen was kind, explained everything then ask if we had any questions. No one rushed or made us feel we were holding them back from getting back inside. Thank you for taking care of Opie.

I always enjoy my experience with A Step Up. They get us an appointment in a timely manner and the entire staff is always so friendly.

My wife said that Weezie s nails were not trimmed on every toe. I was surprised by the cost of Weezie s Vetoryl because it had gone up by 3 to 4 dollars. This was the 2nd increase in 2021.

My dog originally had an appointment scheduled for a week and a half prior, but I received a call hours before her appointment and was told I needed to reschedule because a doctor was sick. When we arrived on her appointment date, she was seen 20 minutes later than her scheduled appointment time. And I have never been inside the office so I have no idea if the office facilities are clean and up to satisfaction. Other vets are letting people into their offices, so it would be nice to be able to go inside and actually talk to the vet.

Everyone is so very friendly, and they always treat everyone s pets as if they are their own!!

Great vet!! I trust you with my cats.

This was our first visit to Step Up Vet Clinic. We were impressed by the thorough and at length description of the surgery procedure our brand new rescue dog was going to have done.

There was a huge water main break on Rt 88 at Library Fire Dept & was redirected to Piney Fork Rd - which was being paved. Most drivers were asking the paving crew directions adding to even more delay. Called & let you guys know we would be late - had no problem still seeing us. Thank you for your kindness. Staff as always most compassionate. Thank you Leah & Lauren.

Excellent experience. Thank you

Great first experience visiting AStep Up. Thank you for being kind and friendly. Dr. Kitchen spent a lot of time with us e planning things! Thank you again!!

None of our questions or concerns were addressed. We are at the point of considering going to another vet clinic The last visits have been the same … a quick in/out and no real interest in listening or explaining or addressing our concerns

All 5 stars

Staff was great. I just wish we could go in the building.

My appointment was fantastic. The staff couldn’t be nicer or more helpful. I’m so glad I brought my puppy here. They truly care about him as if he were their own. Thank you for such wonderful people to watch over my pup as he grows

I’m so pleased and grateful for all of you at step up.

Don t change a thing...you guys are doing a great job!

Detailed info - much appreciated.

Our first experience was great. We look to have you as our vet for our oets moving forward!

It was our first visit and we were absolutely thrilled with the staff from check in, to the tech, to the vet. We asked a million questions as paranoid first time puppy parents, and took up way too much time, but we felt our concerns were heard and left confident about how to care for our puppy.

Cannot comment on cleanliness as I wasn t allowed in

This was my first time here and I loved everyone that I interacted with! Very friendly and explained everything clearly. However, I wished I could have came in with my dog.I do understand due to the ongoing pandemic why this was in place, but still wish there was a way to come in. Thank you!

We love A Step Up. I have zero complaints! Keep loving our pets the way you do!

love you guys thank you for all you do ?? ??

Can’t answer the last one as we weren’t inside