Step Up Veterinarian office always put the pet first. The staff are all professional and caring.

Vet was excellent

Once again, everyone was wonderful to work with! Thank you!

Always a great to visit! Everyone clearly loves your pet. Very organized way of getting in and out quickly. Recommend to friends all the time.

Everyone I interacted with was helpful and extremely nice.

This was my first visit with a new puppy, everyone was friendly and extremely nice. Was very happy with my visit.

As a first time dog owner, I did not know what to expect with prices. I would prefer if the person that receives me tells me the costs upfront, instead of at the end once everything is done.

I never came inside, not sure about cleanliness. Staff was pleasant and very helpful.

This time my dog was seen more quickly which I appreciated. The last time, it was days before she could be seen. I think there should always be ways for a sick pet to be seen quickly. Last time I was really worried and upset that we had to wait so long. Thanks fine the improvement this time.

Would like to be able to accompany my pet if the COVID protocols allow.

To difficult to get appointment

I love the staff and Doctor at A Step Up! They are very friendly and thorough and I always feel safe taking my dog there. Hopefully we will be able to go back in the office soon!

The questions are not really appropriate with the restrictions attached to COVID issue.. Iwill only say I appreciate Dr. Stepusin for being the best vet ,especially having to deal with the all the problems. Sorry it hasn’t returned to Normal yet…

I can not rate the facilities because I was not inside, but previously everything was very clean The loving way the staff helped me to say goodbye to my Piper during the quarantine continues to be so important to me, and I recommend this office to anyone who is looking for a vet. Thank you.

Everyone was great! The girl who check my dogs in and out was very sweet to my dogs and super nice to me. Dr.Randy is my favorite! He is so wonderful. Ive never had a dr treat me, my kids or my pets that is always as wonderful and friendly and takes his time to explain things to us and. Our dogs are so lucky to have Dr Randy! Honestly i wish he were my dr he is fantastic. I am glad you are still curbside check in! Thank you for trying to keep everyone safe. You are the best and I would recommend Dr Randy to anyone. He is the best and his staff is fabulous. Thanks for taking suck good care of Bentley and Milo. ??

Wish inperson visits were available. How are other vets seeing inperson?

Reason for 1 star on cleanliness is you still cannot go in. And since i adpopted last year I have never been inside

Everyone is so nice! The vet tech was really friendly. The veterinarian was terrific.

Everyone was very nice and took the time to answer questions. I felt like my dog was taken care of very well.

Love love love everyone there!

I did not go inside.

After many years of coming to your practice I,for the first time, am not writing a glowing review. I understand that there are rules that have changed the way things are handled there. I was upset to see that you were still not allowing people inside with their pets when other local vets are. I am also disappointed that an option is not given when scheduling on the vet I want. I have had a different vet the past couple times I have been there and I started with Dr Randolph and would prefer to stick with him. This visit was kinda upsetting with how the Dr addressed Bohdi health, I find it unprofessional to tell me that if my dog was brought in off the street she would be his health and age at 9 or 10 yr dog versus a 5 yr. I know his teeth have always been an issue but we are brushing them weekly and I am not opposed to having them cleaned but I did not want him put under twice and asked last time (and this time) about getting him fixed. I was told this time that the Dr would check on scheduling and let me know...but never saw her again. Also I brought him in for a growth on his lip and his shots, fortunately the growth decreased in size but I still wanted it looked at. The Dr said she would go back in and let me know...never heard anything. The Dr was out within 15 to 20 min but it took another 30 min to hear from anyone and the phone call had no explanation of the bill and pain pills were suggested which was never suggested in the past I got scared that he maybe in pain so I said yes but he had no symptoms of pain noted at all. He was gone from me for over an hour and was shaking and panting when i got him in the vehicle and even home. He has separation anxiety. I feel that maybe you should consider some kind of zoom visit so our pets can be watched the entire time in there. I would also like to know if these distant visits are continuing, can I request that I only have Dr Randolph and can I have some idea on if I can get bohdi neuter and teeth cleaned at same time? And can someone tell me what the growth was on his lip.. Hopefully I will get some answers

You guys are amazing as always :)

Everyone was absolutely wonderful

Couldn t really rate the cleanliness of the facility secondary to Covid restrictions and being limited to the parking lot. Hopefully you will lift these soon! Otherwise, everything was great!