Always a great visit

Excellent Covid saftery procedures.

I truly appreciate the thoroughness of the AAH staff. Even though I have moved more than 30 mins away from the office, I still will make the drive to bring my cat to AAH to this staff because the level of care is awesome, even during these COVID times.

Can t judge cleanliness when we don t enter. I am still waiting for information about cost of a recommended tooth cleaning.

So glad to have you take care of my cats. Only provider I have faith and confidence in, especially during these trying times.

Great service

Staff is super nice. Never a long hold on the phone. Polite and they actually listen to your request and get it right the first time!! Dr. London is an amazing, caring, conscientious vet. You can tell he loves his job -- and the animals!!

Please make it clear while making appointments whether you want people to exit their car/hand off their pet to the vet tech.

I m sure the facilities were clean, but only animals are allowed inside, so I cannot specifically rate this issue

Staff is always super helpful and thorough with their explanations and options for care.

Nice job!

Jake London has been so caring and thorough and helpful with Micky. He has really gone above and beyond. Thank you!!!

Huge shout out to the vet. This is my first cat and he made me feel reassured that she was adjusting fine and okay! I really appreciated that!

The receptionist, when scheduling, and again when on site, could have been friendlier, kinder, and more helpful. I got the feeling from her that she was somehow doing me a favor, just to be mildly cordial. I mention this only because I have been a client of AAH for decades, and never once had this feeling before,from any other person on staff. Also, after scheduling, I was contacted repeatedly, by text and email, to confirm my appointment,over and over again, which I did - no less than six times, for 2 animals, scheduled together for the exact same procedures, as always. This seems to be unnecessary and confusing. It leaves me feeling that we and our beloved Anton and Cleo have become ID numbers instead of valued members of the AAH family. I understand growth and expansion, but please don t allow this to translate into an assembly-line process. Please don t treat me as a pain-in-the-ass number. Finally, allow me to stress that the vets and vet assistants are and have always provided exemplary and compassionate care. But please rethink/retrain your first point of contact.

It really is difficult not being able to be in with our animals and the doctors. I said there was a spot on his tail that I wanted the doctor to look at. In her explanation of it, it didn t seem like she was looking at the same place I was trying to reference. All in all, I m not sure she saw the same thing I was trying to indicate so I ll just have to accept that until we can all be in the same room, these misunderstandings might just have to be.

In my 7 years of living in Virginia, this was the first time I was allowed to pay later. I was surprised and very happy about it. I realize it was because of covid 19, but still happy. Also thanks again to Miranda for helping me with Olivia. It s so nice not to hear or see her long nails.

Once again, the cost of the test was more than what I was told it would be. It would be helpful to have an itemized estimate before the appointment so that the final bill is known beforehand (with the understanding that it’s only an estimate and the bill will be more if additional work is needed).

The best vet in the business. Period.

It s a difficult time with covid. It s was difficult to get through on the phone and still is. When I arrived I couldn t get through on the phone. Knocked and was helped. I know the front office is busy but it would be helpful to get through on the phone and to have an explanation of what to do and have a friendly staff.

I am completely satisfied with every aspect of the service at AAH. The quality, efficiency, and friendliness are superb. My dog actually loves going! I will be very glad when we can go inside again but in the meantime, the staff is handling things very well.

Good discussion with the Vet and staff was pleasant and helpful.

I miss seeing the staff in person. :-( But happy with service.

Thank you for seeing our pets during this trying time and following all the safety protocols. You ALL are the BEST

Always a great experience, from the front staff to the doctor!

Great experience overall.