really appreciated being let in right away to cool off

Once in a while I’ve had to leave a message when I’ve arrived and didn’t get a call back for about 10 minutes. It was fine but especially if there is no parking out front and it is hot for the animal, I wish there were a way of getting back to the customer quicker to let them inside. Maybe this is not a big deal because you may not require the phone in advance much longer.

I drive all the way from Lake Wilderness in Spotsylvania County because Dr. Ross is such a wonderful person and vet!

I really enjoyed meeting the staff (my cat first saw them a year ago but because of the pandemic I didn’t go inside!) and seeing the beautiful facility! Stephanie and Dr Young were excellent. I didn’t feel rushed and they patiently answered my 10 million questions! Also really appreciated that I was able to get in so quickly when I thought my car had an ear infection.

We’ve been going there with our poets, dogs and cats, for yesrs They are wonderful!! Highly recommend!!

Great visit - thank you!

Since the pandemic, I have not been inside your new space. The fact that there is no step in front and you are not on a busy road are two major + in my book.

Not certain how to do your star system. I was completely satisfied with the service.

Number 6 is NA

You have the best, most caring, professional, warm-heated staff!

Appreciate Dr London and staff for wonderful assistance with Charlie.

Dr. Jones and his staff are the best!

I REALLY hope that “pet parents” will be allowed back in the building in 2022. Curbside drop off cannot be the new norm. My cat is old and temperamental and I want to be in the exam room with her. I’m fully vaccinated and there’s no reason I shouldn’t be allowed in there. Not everyone has a car so this is not a convenient business model for customers.

Thank you for a showing genuine concern and care for my pet s well being and health.

I return because I like Dr Duerler. The reception staff are really frustrating to deal with by phone, for example to make an appointment or check in or pay. I suppose it is time to vote with my feet.

Excellent customer service and excellent doctor s. Thank you

I would check excellent for all six questions but it won t let me select the other five.

Just love everyone there. ?

We love Arlington Animal Hospital

I miss seeing our vets in person. I ll be glad when we can be social and personal once again. Phones and emails aren t quite the same as in-person appointments! (You can tell that I m an old-school fan of the personal touch.) Jean Desmond

my appointment time was delayed due to finishing up the appointment before mine. i wasn t bothered and it gave my dog a chance to potty; just wanted to explain the 3 stars because it was almost 15 minutes after the appointment time

As usual, service was excellent.

Seriously, I don t know why I haven t done a Yelp review or something yet. Please let me know what is most useful for all of you. I don t have accounts on review sites, but I can make one for this. Best vets ever.

Great team of professionals.

Dr. London and the team were great.