Premier is leaps and bounds better than our (now) previous vet! The staff was so kind and caring. We are going to be lifers! Thank you!

Have been with you all for years and you always have been great! Thanks for taking care of us.

Thanks for your help

The office team was very conscious about masks and social distancing. They were sweet and helped my cat when he unexpectedly arrived at the office.

Thank you for taking good care of my baby.

This was the best experience ever!!!

First time visit and was great

I really like your service, most of the staff were very friendly. the cost was much higher than expected for assessment, the doctor never spoke to me. and after reviewing the treatment cost I was not able to afford the cost. I asked if the pet doctor could speak to me, my question was is it necessary to have this procedure done right now? that my concern was for possible bleeding into my pet s tail. the person who spoke to me was very put off by me asking and the vet said no immediate threat. so the lady brought my pet to me. and said the vet doctor was busy, and if anything changes I can come back. Not sure if I will!!!

The vet and staff were amazing as usual! Not easy to get in for appt but I was very satisfied with the doctor who took care of my sweet dog.

It was a pleasant experience. We were treated well.

Excellent staff and service. Thank you.

The low stars are all due to the Covid 19 protocols/procedures, which I understand can’t be helped. I love Premier Vet!

was a walk in due to emergency visit and the total visit time was almost 2 hrs with me waiting outside due to covid policy. understand time being a bit long due to covid but other visits a year or so ago were similar. lost the personal interaction that used to happen when dr hatcher was a smaller business. i never was able to speak to a doctor only the young workers there.

I love premier vet & the staff.

My experience with Premier Vet care was very positive, except I felt very disappointed in the price quote for teeth cleaning. On the website it is advertised as $165. Of course I understand that this number is just an estimate, but the quote I received on my visit was over $650 for a dog with no real issues, other than being almost ten years old. I was looking for more affordable dental care for my dog, but the quote was essentially the same as my regular vet. I feel like the website was mildly misleading. Perhaps you need to put the average price for dogs of various ages. I drove a distance to your office and paid $45 for an office visit for nothing. All that said, I was impressed with the vet that saw my dog, and I do appreciate that the quote for dental cleaning was comprehensive. It s better to know beforehand than be surprised later. I did not schedule a dental cleaning with Premier Vet Care. I will schedule with my regular vet when I have saved up the money.

I have been using you guys for multiple pets for about 4 years. I have also sent several people your way as clients. I have to say my feelings are mixed with staying with your services. I think the care, and facilities themselves, the doctors and generally the staff are good however it is the phone system - the fact you can rarely get anyone live and then goes to a voicemail that is full or broken - and if you email, it is not answered or not quick enough. The wait varies greatly. I have waited for 2 hours for a scheduled appt. or I have gone right in. Your script refill process is inconvenient. I usually can not call in, but when I do and ask for refills, almost always they are not filled yet or something is missing. It seems always very busy so I d suggest hiring someone to run the back office, optimize the processes and oversee the customer service.

I walked up and said “I have an emergency” and was immediately helped even though I didn’t have an appointment. This is proof positive that patients come before practice. You all helped me more than you can ever imagine by helping the kitten I saved off the road and out of my tire, then giving him a loving home. I cried all the way home from happiness.

Yes the services was awesome and I appricate the service my pet got

The staff is amazing and so understanding. I wouldn’t dream of taking my sweet Bella anywhere else.

I like the adaptations you made to deal with COVID 19. I felt safe. Thank you.

It was 6 days before I could get an appointment (I called Friday and the first available appointment was the next Wednesday) it was for a refill for apoquel and her feet were red and raw. She was miserable. The good thing that came out of it was I got a prescription that I got filled at Walmart that was half the price. So with a strain on our finances right now, that was really a blessing.

We love that the front desk always greet Mario like seeing an old friend! ?

It is an extremely great place to take your pet.

De. Porter is a wonderful vet. She is very compassionate and sensitive to my pets problem.

I always enjoy coming to Premier. Not sure if I did the survey correct but if I didn t it is supposed to be five star for everything. Thanks