My dog needed her anal glands expressed and an allergy shot given. I paid my bill, left with my dog then recieved a text saying nothing was given and then had to drive back.Turns out just her anal glands were expressed the first time. It is also impossiable to leave a message on your answering machine, an email takes awhile to get back to me. I feel like the service that we are used to having at this location has been lacking recently.

All staff were very friendly and professional

Greatest vet practice ever!

Great jib. In and out in 15 mins. Vaccine update and nail trim...

The staff was awesome as always I did have to wait quite a while but it was worth the wait

All the staff were friendly and helpful I look forward to visiting again in the future. So far I ve met Dr. Laci Catron-Lowe, Josh, and Lauren. All of them were very helpful and did well understanding and assessing my pets needs. Thank you

I always feel and know my animals are being loved and taken care of with all the staff.

My vet was so kind and compassionate. I appreciate being spoken to in a manner the understanding is clear, yet appreciating I am medical and also understand some things a little further. I’m so terrible with names in these situations, but I believe it was Dr. Porter. She was very understanding of my senior pup and his importance. Thank you.

Very friendly each time we come in. Always takes time with my baby and addresses all our needs.

Amazing care. Above and beyond expectations. Thank you so much! I would highly recommend to anyone and it is worth the drive from the Nashville area.

I just want to say “Thank you” to all of the staff for their efforts in keeping us safe during this time. I also want to say, I think this is the first time I have seen Ginger wag her tail seeing a Vet. (It didn’t last very long, but she did.) Ginger and I just moved to Smyrna and so glad to have found your services.

yes pictures with the names of the veterinarians so we could put a name with a face of the doctors that s taking care of our pets.especially with mask being on when there is a new veterinarian you can t readily see their face and I m not in the office a lot to know when there is a change in staff. During this last visit I did realize that the doctor who appeared to be the vet, as she was wearing a white jacket, and was unfamiliar to me so I asked her what her name was.so it would be nice to have some way of welcoming and introducing new staff especially the veterinarians to the clients. For example sending out a an introduction to the clients using an email system like they do for appointment reminders that t a new vet has joined the practice. also there could be pictures of the vets behind the reception desk on the wall when there is a new vet within the last 6 months. Also the tech that takes the initial report and weight could let clients know what the vets name is that will be servicing them that day or take notice and initiative if the vet has seen that client before and if not introduce them.

The staff is super sweet.

I love Premier Vetcare, wouldn t trust my fur baby with anyone else!

Thanks so much...you guys are all awesome...love ya

I love Premier I would never take any of my dogs anywhere else, unless in an emergency & you were closed. The only problem I have ever had is getting through on the phones - even when I leave messages to make an appt - I don t get called back, I just have to keep calling until someone answers. Other then that everything from the location, staff, cleanliness, vet knowledge, friendliness, the love for animals, is all top notch - I recommend Premier all the time.

Everyone was helpful and informative. Everyone friendly and did a great job on taking care of my dog. They had an emergency and offered curbside drop-off, which allowed the worker to come to me in my vehicle and still help my animal out. They always willing to help your animals put even during these uncertain times. Keep it up

It is very difficult to get someone on the phone. I left a message at 11am, and at 4pm I called back because no one had returned my call regarding questions on my pets prescription. Someone finally texted me back a couple of hours after the second message, but no phone call which was requested. I always feel you take good care of my pet when we are there in person, but the difficulty is speaking with someone is a constant frustration. Most of the time, the phone goes to voice mail. Maybe more staff at the front desk would help.

Dr. Drew was awesome and so was Stephanie informing me of how the appointment would go and then after my dogs shots Dr Drew talked to me answering questions about the mystery of dog food and if you can elevate a dog bowl without the worry of bloat which you can. We have had wonderful care at PVC but with COVID everything was done in the parking lot! It was awesome I didn’t have to go in, they took my pup got him his shots and brought him directly out - 7’min tops, and after a long stressful day Dr Drew and I saw a momma deer and a baby deer walk right across the parking lot! Jaw dropping goodness!

This was our first visit with PV and we loved it! Thank you for making it a great experience and we’re happy to have found you all!

The vet tech and the doctor were both great with our fur babies. The biggest hassle was the hour wait past our appointment time in the car with the cats in their carrier. We were told when we checked in that it would be 10 minutes until they were ready for us. I check after 30 and was told we were next. After an hour I walked in ready to cancel our appointment. If we had been told they were running behind, we could have made other arrangements or chosen to come a different day.

Since I retired from the Army out of Germany in 2012 I have used your clinic and my mom far longer than that. I m a bad critic of customer service and this family has no complaints. Fantastic five stars. Thanks from Remus, Baby, Harley, Damien, Lucifer, Lilith, Bellatrix, Snoops, Gunney, and Mazikeen

Glad I brought new kitty in to get his ears looked at. Thankful you were able to see him and help with his ear mites and yeast infection.

Staff is always very friendly and helpful with any questions.