System seems to be working well, despite huge changes and challenges. The parking lot flowers are nice touches. Most staff is unflappably friendly and helpful, no matter how long or annoying their day may be.

They only part that was hard was not being able to go in with my pet.

Dr. Barengo is great!

I had a very sick dog who became critically ill over a 2 day period. The staff were all amazing- I can’t say enough great things from the techs who met me outside and brought my dog in to Dt Bennett- who I really felt cared deeply about my dog and my well being. All in all 3 days were spent at your facility along with one night at the emergency vets in Lewiston ( amazing caring staff there too). I have a happy healthy dog again!!!! Thank you more than words can say!!!!

Cannot comment on state of the facility as I did not go in The procedures for a visit are very clear and certainly address safety concerns for everyone. You are to be commended. Thank you

I am so grateful to be able to go there. Thank you for seeing and taking such good care of my girl.

Great, quick and caring staff. They treat their pet as if it’s part of their family. Love taking my dog their for anything he needs!!

Well sitting in ur car for 50 minutes when it is 81 and the humidity is 72 was very hot. Don t think I had a dry spot on me by the time I left. We areba

Unable to clip her claws. Not very happy about that. Otherwise, ok b

I was concerned that all employees that I encountered were not masked.

I requested copies of Dr Bryant’s exam observations, lab results and Xrays to be emailed to me. Staff emailed the receipt instead. By the time this error was discovered- at another hospital where Seuss had to be taken for definitive care, the Winthrop office was closed, necessitating duplication of xrays and blood work and resulting in a delay of emergency surgery.

When proving a run down of what would be done during the visit, a price was not offered - it had to be requested. Also when presenting the bill the staff member didn t give the opportunity for questions. Which we had.

I answered #1 with 3 stars because there is a long wait to get an appointment for a physical. I answered #6 with N/A because I did not go into the facility because of COVID-19 changes.

Dr. Bennett (& Jess) provided excellent, personalized care even in the midst of all the new safety protocols. (Which make patrons feel very safe and not at all concerned about seeking veterinary care.) The extremely high quality of service is greatly appreciated!

You Guys are always Great to Work with. The Whole Currier Family Thanks Y.

I had a good visit to have my cats annual physical. However, I looked at his nails after the visit and I was very disappointed and concerned. It looks like a hack job. His nails are jagged, a few are split, and one was bloody. I understand he was probably nervous during the visit and squirmy, but some of his nails look like they were cut way too short to be safe. I do trim his nails regularly myself and have never had an issue or have them come out looking like this. What s done is done, but it does concern me when I m not able to come into the exam room and his nails come out looking so rough.

Would liked to have been able to see Dr Mary in person to discuss Johnnie’s allergy. I do understand limitations upon us due to the virus.

Can t answer anything about the facilities, wasn t allowed in. I didn t like giving my credit card info over the phone, it is safe to allow people in to pay and get a receipt. I never got to see the vet once, I do appreciate Renee taking time to explain everything but shouldn t I have an opportunity to ask questions of the vet?

The staff is always wonderful.

extremely grateful for excellent care of our doggie. Curbside care is very helpful.

My pet s weight was not noted, but he was classified as overweight. I was wondering by how much?

I don’t know if the facilities were clean as I couldn’t go inside. I wish parking was made clearer to promote social distancing. At one point someone parked right next to my car, while I was waiting in the car, thankfully they weren’t there long. Dr. Bonte was great.

We are sorry Joey misbehaved. I was going to suggest a muzzle, esp. for clipping his nails. He would probably be OK with me with him, but is dodgy (not to say doggy) on his own.

excellent for the current situation with COVID 19

I phoned repeatedly to let staff know we had arrived for Happy s appointment, getting a busy signal 8 or 9 times. Once answered and put on hold, my call took 7+ minutes to be answered. I sent in a written concern but it wasn t addressed. I know you re doing your best, but it wasn t the usual helpful visit.