Had a great experience, everyone was kind and helpful. Wait time and curb side procedures were quick and efficient.

Staff was very friendly

Wait time is extremely long

This office has the potential to be excellent but misses the mark due to inconsistencies in the front desk staff. My experience varies tremendously depending upon who answers the phone, or who is checking me in for an appointment. Missy is an absolute dream and deserves every ounce of recognition. She is helpful, thoughtful, and anticipates needs. The other young lady, however, makes it obvious that she does not enjoy a position in customer service. My wait times are doubled when she works the front desk. She rushes me off the phone. She does not completely answer my questions. She lacks a sense of urgency and caring and shifts her job responsibilities to me, the customer. I requested a paper script for my dog at this visit. I was reassured by the technician three (3) times that my scripts for my dog would be filled at an online pharmacy without needing a paper script. I was uncomfortable with this and expressed my preference to have the paper copy. I was denied, which I could not understand why providing me with this information was such an issue. Low and behold, my online pharmacy states my vet requires a paper script when I place an order for my dog’s meds, instructing me to contact your office. The worst part is the reluctance of the front desk to assist me, refusing to correct this inconvenience that I anticipated from the start. I tried to avoid this back and forth by requesting the paper script. If you are going to reassure a lack of issues, perhaps correcting issues when they arise is appropriate. I love Missy, I love our vet, I love the convenience of the location, and the technicians are kind. Sadly, the front desk is the first and last impression left on customers and I’m no longer willing to have my experience bookended with a lack of caring.

Thank you for putting up with all my calls :)

We’re new to the office and we are very happy with the service for our dog. Friendly caring staff. We appreciate the attention

Great staff

Would like to speak to the Top Dr. Re: our last visit on 11/10/20. Regards, Harry Laura

I’d like a copy of my medical records and a run down of my bill sent to my email address [email protected] My Dog Bo Meiron diagnosis was not clearly explained to me, the vet on Thursday (martinez) was great and said Bo needed a radiologist to review his X-ray. I called on Friday evening to get the results of the review and the Doctor on staff Friday said he had to get off the phone and I could call on Monday for further explanation. I was also supposed to get an additional medication, but due to the nature of my conversation , I was left literally confused. I spent almost 600.00 and I have no idea what’s going on or where I go from here, so my only choice is to get my records and find a Vet that will actually take the time to explain what the course of treatment is clearly, and explain what medications I can give. I was extremely disappointed. I will say the staff was friendly and seemed to care, I can only hope they are treated better than you treat Local Redland Patrons.

Can not answer #5 as customers do not go into the office due to covid restrictions.

Great place to take your beloved pets for health care. I have tried 2 other Veterinary practices when I moved to Homestead and none compare to this practice at Redland Animal Hospital. Great friendly staff, great doctors, nice clean office, timely appointments. I rate them 10 STARS!

Given the fact that we are doing curbside drop offs it takes away from the time we have with the vet staff.

Thank you all for always taking such great care of my Sage The entire staff is always so friendly and professional and we appreciate you all keeping everybody safe during this covid pandemic. Thank you. Sage Tamariz ??

Doctor was professional, but the assistant was wearing a Black Lives Matter mask... Inappropriate!

Every time we have come or I have called the office. No matter how busy you take your time with me and I don’t feel rushed. Every staff member we have encountered has been awesome. Thank you.

Jermaine is always so sweet and kind. He is amazing with both pets & people. Please keep him forever!!

RAH is the best!

Very appreciative of doc and staff care and commitment to our pets. Always take time to explain procedures, meds, treatment and diagnosis. Cant say enough about how wonderful they are.

The professionalism and caring my “boy “ Bruno received in your care only assures me that the quality and knowledge Dr.Alvarez,Dr. Bushnell,Mitzi and Alix were the best Thank you

Your COVID procedures were not explained before I made the appointment. The staff was over thirty min late and then I was told that there was not kennel space. I could’ve administered the vaccines myself in all the wasted time. I was clear that I needed to go and the lady at the front didn’t tell me that there wasn’t kennel space until I had been there over an hour.

Redland staff and Doctors are the best! They treat you like family!

I want to thank the Dr and her staff for taking such good care of Toby.

I love Redland Animal Hospital. They’ve taken great care of my cats.

Redland animal and all the employees are always friendly and helpful for me and my animals. I am very thankful for the staff and office. Susan Perkins

All three medical professionals--the lady who picked up RustyCat; Jessie, who collected MollyGermanShepherd; and the doctor--were absolutely delightful.