Exam table had other pet hair on it from a previous patient and the floors were dirty, mostly due to salt and snow from parking lot.

It would be nice if the staff would introduce themselves as well as the position they held. We dealt with 3 different guys and never knew their names!

I felt very comfortable taking my dog. Everyone was very friendly. I liked the fact that the cost was discussed upfront.

Have been happy with the vets but am over the pandemic protocol. Rest of county and country has moved on to make masks optional. I’m sure the staff there does not wear masks in every aspect of their lives when not at work or isolate themselves from unmasked people, so what sense does it make imposing a mask mandate on customers and only recently allowing people in at all? I keep waiting to transfer records to another vet but am thinking I probably will here soon.

Very helpful and very kind with my Gordon

I love the care Gus gets when we are there as well as the care I receive too!

They went above and beyond and also gave me helpful training tips and sheets!

i cant click on stars... all stars are fives already

This was my 1st time at your office & I don t believe I ll be going anywhere else. Great experience

Thank you so much for getting Luna in for an appointment so quickly. I am thrilled with the care she received and your clinic. The check in for our appointment was on time and the fact that we didn t have to navigate a busy waiting room was much appreciated making the appointment stress free for both of us. Monica made the appointment for us and understood why I was concerned about getting Luna in as quickly as possible to see the doctor. A pleasure to not have to explain to someone who has no medical knowledge why I wanted to be seen quickly. Vet tech Alex was patient and pleasant with Luna and I couldn t be happier with her doctor Jonathan Griffith Jr. Thank you all so much for making me and my fuzzy buddy feel better!

When I called to make appointment I asked if you flush tear ducts on a 12 year old poodle. I was told YES. I came in for my dog to be seen for that. The Veterinarian I saw said she did not do it. She told me the senior Veterinarian would set up an appointment to do procedure. NO ONE called me Monday to set it up.That was the ONLY reason for my dog to be seen. I feel I wasted my time and money. I should have been given an appointment with the Veterinarian who does the procedure. That is why I asked when I called. So I am assuming you do not do this? Dr. Kitchen was very nice but she does not do this. She was honest but what was the appointment for? My receipt says you are planning to do it but no one called.

Alex was especially kind and gentle with my nervous puppy, as was Dr. Griffith. She took her time and was so patient, and Dr. Griffith was also very patient and kind. My pup warmed up quickly, and gave them both lots of kisses, thanks to the compassionate staff and welcoming environment. Everyone here was great, thank you.

It was a wonderful experience and so comforting to know that our precious pet was cared for so tenderly.

Great visit. I have and do recommend people to the practice. I feel comfortable to ask questions and respect and value the opinions of the staff. Great Job! Five stars

A wonderful visit. Staff took extra special care of our mini dachshund!

I am so very satisfied with all services I received here. My Brother referred me and he was correct in every aspect. I plan on being a patient for as long as I have my rescue dog.

I would like to be able to enter the facility. It is a shame that I still have to sit in my car.

Love them all they are always there when I need them for my 3 dogs

Great experience! The wait time in the car seemed a bit long.

Very grateful that Buttons could be seen on short notice due to illness. Dr Randy and staff was very helpful and kind as always.

This was my first experience and I will definitely keep them as my vet of choice. Healpful,, smart and compassionate.

We waited a long time for shots after the doctor had seen our dog. Also we didn t receive any info on billing procedures. I had called for pricing ahead of time though and knew what we were expecting.

We are very happy to be new patients and we are extremely pleased with the entire staff at A Step Up. Charlotte was comfortable and Dr. Griffith was excellent with Charlotte and her needs as our new “ older” pup. Thank you for your services provided to us. The Carter’s and Charlotte Definately 5??

The best staff in Pittsburgh

We love A Step Up. They make everything easy and comfortable for us and our dog.