The wait times are awful. Each appointment I ve had, we have waited at least 30-40 minutes, after the scheduled time to be seen.

Always a great experience, even when we’re there for a problem visit.

Amazing care - thanks...

Dr. Kitchen is a wonderful Veterinarian. She spent so much time explaining things. She is very caring and compassionate.

They take great care of our cats!!

Our dog has a tooth abscess. We were able to get a same day appointment as a new patient. Dr. Keinert was wonderful. Explained everything. Staff were all friendly and kind. We will be transferring Nate s care to you all.

Love this clinic. Everyone is so amazing and our 3 dogs love coming here.

Dr. Was exceptional! Very kind and concerned for our animal. Loved him!

Really appreciate your office was able to see my dog the next day. I left a message in the evening and received a call the next morning and got my dog right in. Everybody, from the phone to the in person interaction, was wonderful. You can tell you all genuinely care about my pet. Another plus is you re all so great at communicating with me about my dog. I am SO HAPPY I found a new vet for my fur baby. And it seems that she s on the mend and going in the right direction. As long as we have animals then we will be bringing them to A Step Up for veterinary care. Keep doing what you do, you re all fabulous!

A Step Up is always top notch with their services and especially the people who work there. Keep up the great work!!!

Exam table had other pet hair on it from a previous patient and the floors were dirty, mostly due to salt and snow from parking lot.

It would be nice if the staff would introduce themselves as well as the position they held. We dealt with 3 different guys and never knew their names!

I felt very comfortable taking my dog. Everyone was very friendly. I liked the fact that the cost was discussed upfront.

Have been happy with the vets but am over the pandemic protocol. Rest of county and country has moved on to make masks optional. I’m sure the staff there does not wear masks in every aspect of their lives when not at work or isolate themselves from unmasked people, so what sense does it make imposing a mask mandate on customers and only recently allowing people in at all? I keep waiting to transfer records to another vet but am thinking I probably will here soon.

Very helpful and very kind with my Gordon

I love the care Gus gets when we are there as well as the care I receive too!

They went above and beyond and also gave me helpful training tips and sheets!

i cant click on stars... all stars are fives already

This was my 1st time at your office & I don t believe I ll be going anywhere else. Great experience

Thank you so much for getting Luna in for an appointment so quickly. I am thrilled with the care she received and your clinic. The check in for our appointment was on time and the fact that we didn t have to navigate a busy waiting room was much appreciated making the appointment stress free for both of us. Monica made the appointment for us and understood why I was concerned about getting Luna in as quickly as possible to see the doctor. A pleasure to not have to explain to someone who has no medical knowledge why I wanted to be seen quickly. Vet tech Alex was patient and pleasant with Luna and I couldn t be happier with her doctor Jonathan Griffith Jr. Thank you all so much for making me and my fuzzy buddy feel better!

When I called to make appointment I asked if you flush tear ducts on a 12 year old poodle. I was told YES. I came in for my dog to be seen for that. The Veterinarian I saw said she did not do it. She told me the senior Veterinarian would set up an appointment to do procedure. NO ONE called me Monday to set it up.That was the ONLY reason for my dog to be seen. I feel I wasted my time and money. I should have been given an appointment with the Veterinarian who does the procedure. That is why I asked when I called. So I am assuming you do not do this? Dr. Kitchen was very nice but she does not do this. She was honest but what was the appointment for? My receipt says you are planning to do it but no one called.

Alex was especially kind and gentle with my nervous puppy, as was Dr. Griffith. She took her time and was so patient, and Dr. Griffith was also very patient and kind. My pup warmed up quickly, and gave them both lots of kisses, thanks to the compassionate staff and welcoming environment. Everyone here was great, thank you.

It was a wonderful experience and so comforting to know that our precious pet was cared for so tenderly.

Great visit. I have and do recommend people to the practice. I feel comfortable to ask questions and respect and value the opinions of the staff. Great Job! Five stars

A wonderful visit. Staff took extra special care of our mini dachshund!