I have had several rechecks on my dog for a skin infection. I guess I understand the reason behind that the techs come get my dog and take it back to the Vet to be seen however there are times I would like to speak to the doctor, rather than asking the tech and they look dazed and go back to doctor and back and forth.

Friendly and professional as usual!

I do not understand why you do not get to see the doctor to ask about what they wert through. I forgot to ask them about her other surgery her teeth. They did not say anything about that. Just her arm. Being with you all for a long time. Love you all

Everything was fairly easy and convenient until we got to the clinic and checked in. We were waiting 25 minutes past our appointment time before I went up to the front desk and asked if I had mistaken the appointment time and come at the wrong time. The front desk person said she would go back and see what was happening. It was then that the vet tech came out and brought us back to be seen. The vet tech and Dr Latarte were great - they answered my questions and worked with me to get our dog’s shots and vaccinations all figured out. We will return and see how trip #2 goes.

Lady at front desk was very nice. Everyone else I came into contact with, not so much. Felt rushed and like just another number. I work with people face to face everyday so I’m well aware of proper etiquette when dealing with customers. Maybe it’s the work environment or personal problems but it shouldn’t show when dealing with your customers. Other than that everything was good.

It was a great experience! I appreciate the thoughtful care we received!

As always, a wonderful experience. Thoughtful doctors and an amazing staff.

First time there switched vets and it was very clean and everyone was very friendly and knowledgeable.

As always the staff is professional, kind, understanding and so willing to help out to get my Little Bit to feeling better. I would never chose anyplace else other than here!

Got into a room but it was 45-50 before the doctor came in I understand each pet is unique but maybe after 30 minutes need to reschedule or have more doctors or have doctors for just non emergency patients

I was charged for my cat to be treated only for him to die 6 days later, where or what platform can I leave my reviews to warn the public?

Everyone I spoke with was great. They answered questions and helped ease my mind.

I don’t like being offered a “menu” to choose treatment options from especially before the vet even examines the animal. Also, we had to perform the vet techs duties because the staff can’t be “bitten or scratched.” You work in a vets office, you work with animals that have claws and teeth, that is a risk you knew about before you took the job. I understand minimizing that risk but to me, premier is more concerned with upselling more services than just providing necessary care.

I was very pleased with Mochi s visit. The staff is professional and caring. The quality of care is exemplary. Thank you.

Thank the Doctor for speaking with me on the phone. My husband took the dog in, and could not hear correctly (hearing aid problem). So that was wonderful that she was willing to discuss with me on the phone. Thank you.

The vet took a great amount of time discussing my cat and his habits. He was very gentle and knowledgeable.

I ve been to other vets and they all seem to be a money grab system , telling you what to do . Here I feel like you guys tell me all the options and what s important and what s not important and clear on the price of everything . I also feel like you guys truly care about my fletchy and his well being. I highly recommend you guys and will never take my pets anywhere else. Thank you for your help and professionalism everytime I have been there .

My precious baby had an upset stomach off and on for a few days. We saw Dr. Johnson who took a lot of time with us and gave us a good plan to get him back on track with the right food and medication.

I wanted my pet to have a nail trim while there and was nicely informed I needed a separate appointment to get that done. That is very inconvenient as I d be missing work again, navigating traffic in and out of the parking lot. I understand this is likely to discourage drop ins but do not see why it can t be done with an existing appointment. There appeared to be enough help there and it would have taken 10 minutes. I am disappointed in this policy change. Such a simple thing to maintain full customer satisfaction.

Thank you for the good work you do to help our pets. Just a note to say, it would be nice to recieve a follow up phone call after a visit to the vet after surgery. Also maybe a suggestion to have an after hours number that we can call if we have questions or concerns that come up unexpectedly.

We love Dr. Letarte!

This was my first visit to this facility and I will be returning. The Dr was very thorough and allowed me to ask questions. She was very friendly and provided very good information.

Wonderful experience for Butterfinger

The staff and the doctor s are great ??

Best. Place always to carry your pet!