Review( 1218 ) : 151 / 1553
Staff Facility it self Waiting Time Fees
I hate to say, but I felt misunderstood by Dr. Brown. I felt she too quickly jumped to mention cancer and other serious illnesses regarding my pet. She made me feel like I wasn’t doing a good job taking care of my pet, which indicated she hadn’t looked back at our history. Everyone is so kind at the clinic, and I imagine that she is, too; but I have struggled with the difficulty of getting an appointment, the cost of services and now am feeling frustrated with this, as well. I do always appreciate Colonial’s kindness, friendliness, going above and beyond to accommodate and have referred several new patients; so just wanted to provide an honest review to help you continue your good work. Thank you!
Review( 1217 ) : 152 / 1553
Staff Facility it self Waiting Time Fees
I appreciated so much the time and care that Dr. Low took in examining Georgia. As you know, Georgia gets stressed when she visits the office. Dr. Low took the time and cared so much about making her feel better and calming her down. I am so thankful!
Review( 1212 ) : 153 / 1553
Staff Facility it self Waiting Time Fees
Thanks! Really a great visit especially deserve the full ratings for the 5 questions you have
Review( 1210 ) : 154 / 1553
Staff Facility it self Waiting Time Fees
A huge thanks for putting up with Skipper. I know he can be a handful! I would especially like to thank the ladies who helped with his nail trim, you guys deserve a medal!!
Review( 1204 ) : 156 / 1553
Staff Facility it self Waiting Time Fees
My pet needs, his safety and health are a priority and I feel confident and trusting in the partnership I have with ALL the staff. Harley is definitely one loved furry friend immediately as he enters the facility. A thousand blessings I shower onto this beautiful staff.
Review( 1203 ) : 157 / 1553
Staff Facility it self Waiting Time Fees
Everyone we talked to was so nice and informative. We really felt like we were welcome and valued to be there. We re for sure keeping both our kitties on as patients here.
Review( 1199 ) : 158 / 1553
Staff Facility it self Waiting Time Fees
Always a good experience here.
Review( 1197 ) : 159 / 1553
Staff Facility it self Waiting Time Fees
They put me on a cancelation list?? and I got in 3 weeks sooner than original appointment.?? Wait time once I got there was ~½ hour??, but I was given a discount for the inconvenience??. Very happy with service??.
Review( 1194 ) : 160 / 1553
Staff Facility it self Waiting Time Fees
Thank you!
Review( 1193 ) : 161 / 1553
Staff Facility it self Waiting Time Fees
Wonderful clinic. Great caring people.
Review( 1189 ) : 162 / 1553
Staff Facility it self Waiting Time Fees
I couldn t love this vet clinic more. You always take great care of my dog, Coco. The only thing I would say is that these days its difficult to get her in quickly if she is having an issue. I know that this is because of the influx of pet owners following Covid. But it would be much preferred to have her normal doctors see her in an emergency than the Emergency Vet service. They provide fine service, but parent have to wait outside while the pet is being cared for and that gives Coco alot of anxiety. Is it possible to leave time each day for special circumstances? I know you are doing your best and our pets are your top priority.
Review( 1187 ) : 163 / 1553
Staff Facility it self Waiting Time Fees
Excellent care and service for my puppy Ace and I????
Review( 1186 ) : 164 / 1553
Staff Facility it self Waiting Time Fees
We love how much you care about Maddie.
Review( 1185 ) : 165 / 1553
Staff Facility it self Waiting Time Fees
My dogs are always taken care of.You are the best.
Review( 1184 ) : 166 / 1553
Staff Facility it self Waiting Time Fees
We visited Colonial in hopes of finding a new vet, but we were extremely disappointed by most of the experience. We were not greeted by the receptionist or the vet tech with a hello or even a smile when we arrived. The vet tech did not assist us with weighing our dog and did not even leave the reception area as we tried to figure out the scale. The lack of greeting and conversation continued into the exam room. She spoke very little to us and mostly worked on the computer. Our dog is young (10 months) and is anxious at new situations. He is definitely a lot, but something a vet clinic and staff would have seen before. After finishing at the computer, the vet tech informed us that the vet would be in shortly. She then stood directly across from our dog silently staring at him and us. It was very uncomfortable and just plain weird. Her presence made it very dog difficult to control our dog as he wanted to greet her. She clearly wanted nothing to do with him or us. It was our impression that she does not like dogs. The vet was ok - young and inexperienced as she had difficulty giving our dog a shot and taking blood. The two ladies (I believe one names was Kelly) came in to help with a nail trim, taking blood, give a shot and anal expression were WONDERFUL. One of these ladies had to complete the shot that the vet was unable to complete. Our whole experience would have been 100% different if we had one of these ladies involved our appointment. We will not be returning to Colonial.
Review( 1182 ) : 167 / 1553
Staff Facility it self Waiting Time Fees
Being handicapped, the entire department was courteous and helpful. They interacted with my dog and kept her calm durIng treatment
Review( 1181 ) : 168 / 1553
Staff Facility it self Waiting Time Fees
You were all so wonderful with our poor anxious puppy, we just really appreciate your patience and time you took with all of us. Thank you!
Review( 1180 ) : 169 / 1553
Staff Facility it self Waiting Time Fees
Was not informed that a claw clipping would cost $27 a cat, I clip at home most of the time, if I had known it would charge I wouldn’t have gotten it done and saved myself the $54. A bit upset about it.
Review( 1177 ) : 170 / 1553
Staff Facility it self Waiting Time Fees
You have absolutely gained a new patient!! Thank you for being so responsive to Zoe s needs.
Review( 1176 ) : 171 / 1553
Staff Facility it self Waiting Time Fees
Great service! Bill
Review( 1173 ) : 172 / 1553
Wonderful service! Dr. Low was great!
Review( 1172 ) : 173 / 1553
Staff Facility it self Waiting Time Fees
I just moved to Novi but will continue coming to Plymouth for Colonial Vet Clinic. I have also referred a couple friends to Dr Warren. Best Vet and Clinic!
Review( 1167 ) : 174 / 1553
Staff Facility it self Waiting Time Fees
I have been blown away with the professionalism and care that my cats have received!
Review( 1165 ) : 175 / 1553
Staff Facility it self Waiting Time Fees
Doctor and assistant made our cat feel comfortable throughout his visit. He is very shy when he goes to the vet.