Review( 539 ) : 2551 / 6667
Staff Services provided Willingness To Refer Treatments
My dog was very sick and I couldn t get into my regular vet for many hours and it was going to be considered an emergency visit at $86.00 just for the exam! I called Animal Care Center and explained the situation and they were able to make an appointment to see my dog for 1/2 hour later and it was $55.00 for the exam. They were very kind and the Vet (Dr. Huang) was truly concerned for my dog. She explained everything they could do to diagnose the problem, from treating the symptoms to blood work, xrays, etc. I was then given details of what the different courses of action would cost and it was my choice to decide how to proceed. I NEVER felt belittled because I couldn t afford everything. I chose to treat the symptoms and if my dog did not get better I would come back for the next step. I felt my decision was respected and the staff was supportive and helpful. They also called the next day to check on how my dog was doing. Needless to say, I now will take my dog to Animal Care Center for all of her vet care needs.
Review( 538 ) : 2552 / 6667
Staff Services provided Willingness To Refer Treatments
Dr. Murray was wonderful with our little Lucy. We are coming to some decisions with her and he was sensitive, caring and very clear. We are super impressed!
Review( 536 ) : 2553 / 6667
Staff Services provided Willingness To Refer Treatments
I was SO IMPRESSED with you all...but particularly Dr Murray who spent more than an hour with Blanco and me.back and he called today to tell me of Blanco s Valley Fever and again explained our course of action to get him better. Thanks so much!!!!
Review( 532 ) : 2554 / 6667
Staff Services provided Willingness To Refer Treatments
We are consistently pleased with the services we receive for our kitties...
Review( 529 ) : 2555 / 6667
We were on vacation in Mexico when our Logan was injured playing ball at the dog sitter s. The dog sitter was a bit frantic and felt awful. He called the office without having our information in front of him. He did not remember our last name. He reported that Jodi took his call and did not receive his call with care. He was in distress and trying to get help for our golden whose tooth had broken off in a collision with another dog. He reported that her demeanor was not helpful and leaned toward: so, what do you want me to do about it . I am not excusing the lack of manners that I am sure the dog sitter displayed when she was nonplused by his urgency for help, but I would like to question her lack of care for my Logan. She is the professional here. She is your face for the public. She is representing the vet care for my animal. She could have asked the dog sitter to calm down, gather the needed information and call back. She did not. She met his frantic distress with rudeness, disdain, and condescension .I have also encountered her coolness when checking in for appointments. Please address this with her. The care for my animal should have been her paramount concern. It was not. Sincerely, Angie Werner
Review( 527 ) : 2556 / 6667
Staff Services provided Willingness To Refer Treatments
We totally trust Dr. Humphrey and the Animal Care Center.
Review( 526 ) : 2557 / 6667
Staff Services provided Willingness To Refer Treatments
I like all the doctors and staff
Review( 524 ) : 2558 / 6667
Staff Willingness To Refer Treatments
Keep up the good work!
Review( 522 ) : 2559 / 6667
Staff Services provided Willingness To Refer Treatments
Dr. Humphrey is super. We so appreciate everyone associated with Animal Care Center. Great place to take our babes.
Review( 521 ) : 2560 / 6667
Staff Services provided Willingness To Refer Treatments
I feel very well informed and I feel that I was treated with respect and genuine concern.
Review( 519 ) : 2561 / 6667
Staff Services provided Treatments
The exam and vaccinations went fine no problems or concerns. The next day we dropped of our poochie for boarding for a couple of days. When we came to pick up our poochie everything seemed ok until we got her home and found she had a high fever, her eyes were severely bloodshot and glassey and she kept going into a hacking / cough spasms. Not sure we want to use the boarding again. The help was outstanding but not sure about the facilities for contracting an illness.
Review( 517 ) : 2562 / 6667
Staff Services provided Willingness To Refer Treatments
LOVE everyone at ACC!
Review( 513 ) : 2563 / 6667
Staff Services provided Willingness To Refer Treatments
Dr Murray provides very good information on the pets health and addresses possible solutions to any medical problem. We appreciate what he does for our pets.
Review( 508 ) : 2564 / 6667
Staff Services provided Willingness To Refer Treatments
Review( 507 ) : 2565 / 6667
Staff Services provided Willingness To Refer Treatments
As usual, for the last 11 years, the staff and Dr Humfrey are EXCELLENT!!!!!!!
Review( 505 ) : 2566 / 6667
Staff Services provided Willingness To Refer Treatments
I have been with Animal Care Center since 2000 and I would not go elsewhere.
Review( 504 ) : 2567 / 6667
Staff Services provided Willingness To Refer Treatments
We ve been coming to Animal Care for years and years. We have been every so much more than pleased with the services you provide. Dr. Humphrey is wonderful! We ve already referred people to you and will continue to do so.
Review( 498 ) : 2568 / 6667
Staff Services provided Willingness To Refer Treatments
We have been going to this vet for 5 years or more and have always been very happy with their service and friendliness.
Review( 496 ) : 2569 / 6667
Staff Services provided Willingness To Refer Treatments
thank you for making a sad situation a little easier
Review( 493 ) : 2570 / 6667
Staff Services provided Willingness To Refer
My experience with the Animal Care Center was outstanding. Even with the news of needing to have all my cat s teeth removed, Dr. Murray was so professional and understanding. I have no suggestions for the Center. I do want to make you aware that you answering service is not a positive image or representation of your facility. I was not treated well, and if you would like the details, please contact me at 760-397-3233. Thank You for this opportunity.
Review( 492 ) : 2571 / 6667
Staff Services provided Willingness To Refer Treatments
I am extremely happy with the care provided by Dr. Hilden for our pets and their humans!
Review( 490 ) : 2572 / 6667
Staff Services provided Willingness To Refer Treatments
We trust Dr. Murray completely and know he will keep our pets healthy and with the best chance of overcoming illness or disease, or in the case of our one dog, extend his quality of life by 6 months past when we thought we would lose him
Review( 489 ) : 2573 / 6667
Staff Services provided Willingness To Refer Treatments
Great staff, caring doc (Murray). Very pleased with the care of my dog.
Review( 482 ) : 2574 / 6667
Staff Services provided Willingness To Refer Treatments
Outstanding care!
Review( 481 ) : 2575 / 6667
Staff Services provided Willingness To Refer Treatments
Facility is lovely as are the veterinarians and support personnel. Excellent overall (if somewhat expensive)