I love this office and how much all of the staff care for Lucy. Everything is explained very clearly.

Lots of hair in examination room. I get it. Staff awesome. Waxy ears? No infections. They weren’t cleaned while there? Confusing. Not complaining but if Tank has dirty ears clean them for me. ?? or is there a charge?

It would be helpful to be able to be seen the same day or next day when there is an issue. I also asked of drops could just be called in and was told someone would call me back and never heard back after 2 days. I switched to this office because of how caring and kind the vets were, but now have to go to another vet anytime we have an emergency or issue when your place is open. Keeping some appt times open for these things would be helpful.

Been bringing my German shepherd here since she was 7 weeks old. This place is priced fair, honest, and always on the ball! Couldn’t imagine taking her anywhere else.

Excellent staff and Doctors, expecially Dr.Karalie Miller. She is thorough and takes to time to explain various options. Otis s first vet visit was with Dr. Miller and we have been fans ever since. The other Doctors are also very knowledgeable and professional and feel comfortable taking our dog there. Vet techs are very patient and helpful. Don t know what we would do without them. I reccommend this practice highly!

I didn t know which way to mark the stars. The first one the left always seemed to stay uncolored.

Thank you!

All staff and Dr. Kitchen were very informative, friendly and professional. Explained everything clearly. Thank you for taking the time with Zoe and me!

The staff members at A Step Up have always been very kind to me and my kitties which we appreciate a lot.

Best vet ever!!

I appreciate everyone, especially Dr. Griffith, in the excellent care I have received(with scheduling, questions, etc) and the amount of genuine care you have given both Rigby and Gunther. You have eased my minded so many times, and I can not thank you all enough. If I am ever in the area, and need vet care, I will definitely be returning. And will genuinely miss everyone when I move to Ohio. thank you, whole-heartedly, for everything.

Randy and team are amazing. Exceptional care for our cats.

Med cost wow!! 1300.00 in seven months. My only concern. Other than that, everything else was perfect.

Not crazy about the waiting in car, but overall very satisfied.

The scheduled appointment went smoothly. The tech was very cheerful and explained process as well as gathered any additional information. Dr Kitchens was able to continue with treating Harley. I feel very confident with him in her care.

I took recommendations from friends when looking for a new vet and I couldn’t be happier. Dr Kitchen and staff were amazing and took a lot of time to take care of my pups and get answers I didn’t know we needed!

I am new to Step Up and couldn t be more pleased. The doctor and staff were very efficient and kind. Price was reasonable.

Costs are. Very high, though service is personable and good. Disappointed that no dog food was available at appointment time. Had to mail order.

I ve been bringing my cats here for years and I ve never one had a negative experience. All staff is so kind and helpful and truly just wonderful to my babies.

I believe the medication you provided is overpriced

We always receive excellent care for our cat Stevie. Would highly recommend this veterinary group!

I accidentally locked my keys in my car. I called my husband to bring another set. Long story short, I didn t get home for almost two hours. I didn t want to bother you guys, but it started to rain. I accepted the offer to come in, and my husband arrived probably within 20 minutes or so. But everybody is sooo nice in your place. Thank you so much for your kindness, I was embarrassed, BUT you didn t make me feel embarrassed. Godspeed, Diane Hull

Staff is very good

The entire practice is wonderful. The ONLY place I ll ever take any of my animals to be treated. Sometimes the wait in the lot is a bit long but overall it s all good. I have a longer wait getting in with the techs than with Dr G. Still, never waited more than a few weeks max for a tech. I ve always been seen quickly if it s been emergent. Everybody is so nice, answers my questions and returns calls faster than any other vet I ve dealt with. In fairness, our wait may be longer at times because my Daisy is great with people but reactive to other dogs. They may have to wait for a room to clear out before they can bring her back. As far as the vet care goes, it s top-notch. And the waits aren t anything crazy...I ve waited hours at other places before switching permanently to your practice. I recommend you to all of my friends with fur babies. Thank you for all that you do for my Daisy.

I was afraid I was going to have to make a tough decision this day because my dog was so sick for a few days. The vet and vet tech were so friendly and kind and handled my crabby blind deaf old lady with kindness even though she was snippy! She is doing much better since being given medicine thank you