I have been a loyal customer for over ten years and I trust my pets completely with your staff. Recently I’ve been terribly disappointed with how the reception staff manages communication. I called at the end of January to require about a procedure and was hotly told I really shouldn’t even be inquiring about that kind of appointment since it was too late (it wasn’t). Two more conversations relevant to payment were dismissive even though I had all relevant information at my disposal. I’m not looking to point fingers, I’d just like some additional coaching regarding customer relations for the front desk.

I respect and appreciate every single person in front and in the back for doing all that you do. I feel that my fur-babies are in great care when I visit your practice. Thank you all!

Robin was exceptional while working with me for an appointment. I had to make changes due to illness and she went above and beyond to work me in for my cat, Matisse.

Please let the mask requirement go. As doctors you know what masks do. I waited in car because I don’t wear masks. You believe in natural immunity which I love titer tests. This is animal veterinarian. Surprisised you didn’t make my dog wear a mask. On another note. I love dr carrier.

Dr Burcham did a wonderful job getting Earl over his bottom problems, and I appreciate you seeing him on the short notice. My only gentle improvement issue is I would rather see the detail of my bill in a hard copy before I am giving out my credit card number. Otherwise, very pleased.

We were very impressed by the care and attention to detail our pet bunny received. I would recommend this practice again and again. My daughter felt included in the conversations about care for her bunny and even our bunny seemed very happy and calm during the visit. We give this visit 10-stars!

Dr. Burcham was very kind and informative. Had a great first experience at your facility. Thank you

I always feel like Mick s wellbeing is of the utmost concern to Dr. Carrier and the staff. I really appreciate the care that we are given in your great clinic. I often pass my feelings along to friends about your clinic and will continue to do so. Thank you so much!

Your whole staff is the best!!! Katy, Ratdog and Lucky all love you all as do we. Andy and Lisa.

As always - wonderful customer service and care received - thank you.

Love Dr, Shelia and the office staff was excellent!

My dog (Natsu) always adores the visits and clearly loves it there. He is treated so well he has 0 fear of the vet! I m always happy with the treatment and the understanding nature of the staff.

I highly recommend Mariposa Veterinary Wellness Center! The staff are professional and personable and they go out of their way to support pets and their people.

I am very happy with services.

An awesome experience, can think of no improvements

Anny had a great adjustment. Thank you Dr. Carrier!

Mariposa is the best. We appreciate you and all you do for our three senior furbabies. Special thanks to Dr. Runnels.

My guinea pigs are in such good hands here. Thank you all.

All the doctors, the technicians, and the staff always make us feel special and I know they truly care about my beloved pets. I trust Mariposa to take care of my fur family.

Overall I am happy with the care my dogs receive there. My only issue was I was not told the amount of the total due last Thursday at my appt and was pretty shocked to see it was over 1k!! After looking at the itemized list the plastic containers that Dr Burcham ask if she could just send with me cost me $150. I was very clear with the staff member I saw in the parking lot that I would not be bringing back stool samples. I have a young child and 3 dogs with a large yard and it s winter. So when Dr Burcham asked me if she could just send some containers home I assumed I wouldn t be charged until I returned them. I think that is poor customer service and while I know Dr Burcham DEFINITELY has the best interests in the pets in mind I don t think that should come at a cost of just assuming everyone has 1k to pay for one vet visit.

Both Dr. Runnels and the female assistant who helped out, were very kind, patient and capable.

We always have a wonderful experience with all of the doctors and staff at Mariposa.

Wishing you all a Happy New Year!

Dr Runnels is wonderful.

We always appreciate the time and care the staff gives to our cat.